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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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junior brown

March 6, 2025

5  out of  5
rating by junior brown
"Good experience. Friendly helpful"
We responded:
"Thank you Mr Brown for taking the time to review. We appreciate your trust in our agency. "
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Autumn Raines

March 6, 2025

5  out of  5
rating by Autumn Raines
"Missy helped me get the best rate I've ever had before. She was kind, quick and very helpful. I highly recommend giving her a call at State Farm"
We responded:
"Thank you Autumn for the kind words. Missy is one of the best, very dedicated to her clients. "
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Nick Davis

March 6, 2025

5  out of  5
rating by Nick Davis
"Called and worked with Missy Shanks while shopping for quotes. Missy responded very quickly with exact information requested. Knowledgeable, Attentive, Responsive and I am now a State Farm customer!"
We responded:
"Thank you Nick! Missy is the best at taking care of her clients. We appreciate your trust in our agency. "
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Dawn Nemelka

March 4, 2025

5  out of  5
rating by Dawn Nemelka
"Very responsive and great Custmer Service. Missy has been wonderful to work with over the years. Elwood has been as well."
We responded:
"Thank you so much Dawn for taking the time to give a review. Thank you for allowing us to take care of your family. "
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Shawn Henley

February 7, 2025

5  out of  5
rating by Shawn Henley
"Great people and great pricing"
We responded:
"Thank you so much For taking the time to review. We appreciate your trust in our agency. "
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Brandy Brinchett

February 3, 2025

5  out of  5
rating by Brandy Brinchett
"Kristy was amazing! I just moved here from FL and I needed to switch over my car insurance. Kristy was extremely kind & helpful. She thoroughly explained everything and was very patient with all my questions. If you need insurance - call or run to Kristy! Thank you again!"
We responded:
"Brandy, it is a pleasure to serve you for your insurance needs. I agree, Kristy is fantastic and we appreciate you taking the time to review your experience with my team. Elwood"
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John Whitehead

January 29, 2025

5  out of  5
rating by John Whitehead
"Great people, very helpful and knowledgeable"
We responded:
"Thank you John! It is a pleasure to serve you and Rene. "
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Tim Frazier

January 14, 2025

5  out of  5
rating by Tim Frazier
"Always have had a pleasant experience. Elwood is always polite and knowledgeable. He'll make honest recommendations, but has never pushed products for the sake of sales. Recommended."
We responded:
"It is my pleasure to serve as your agent. Thank you for taking the time to give us a review. "
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Marin Coffman

November 7, 2024

5  out of  5
rating by Marin Coffman
"We are new to the area and needed insurance immediately. Kristi was wonderful to work with and took care of us! She made sure to cover all of our needs with excellent customer service and professionalism. Every team member was so friendly and welcoming. This is the best insurance team we have ever worked with! Everything was smooth and seamless. I can’t say enough about Elwood and his team for their excellent service. We will be life long customers!"
We responded:
"It is our pleasure to serve you and your family. Thank you for your trust in my agency. "
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Becky Rios Morrison

October 14, 2024

5  out of  5
rating by Becky Rios Morrison
"Thank goodness for small towns and the staff getting to know just about each client. I can say that stopping in with or without an appointment, I am ALWAYS greeted with a cheerful smile and kind words. I don't think I have ever waited more than 10 minutes while they wrapped up with another client. And even on the phone, I feel like I'm talking to a family member. Thank you STATE FARM!"
We responded:
"Thank you Becky"
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Liza Evanson-Peepers

October 4, 2024

5  out of  5
rating by Liza Evanson-Peepers
"Everyone is very friendly and helpful. Gabriel is very kind and patient. Excellent company!"
We responded:
"Thank you so much for the review. We appreciate your trust in our agency. "
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kim patten

August 27, 2024

5  out of  5
rating by kim patten
"He now handles all our insurance. He is very knowledgeable. Explained everything."
We responded:
"Thank you, Kim, for your kind words and trust in our services. We're delighted to hear that our agency's expertise and thorough explanations have met your expectations. We look forward to continuing to serve all your insurance needs."
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Nick Edwards

August 22, 2024

5  out of  5
rating by Nick Edwards
"Gabriel Hopkins saved me hundreds of dollars when I switched my car insurance to State Farm. Also he is just a super nice guy (and very handsome)."
We responded:
"Thank you, Nick, for your kind words and positive review! We're thrilled to hear that Gabe was able to help you save on your car insurance. We appreciate your business and look forward to continuing to serve your insurance needs."
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Benjamin E.

August 22, 2024

5  out of  5
rating by Benjamin E.
"I found myself in a position of needing home insurance immediately. Gabriel Hopkins was able to set me up with policy at a very good rate! I’m very pleased with his service. If you need insurance, go see Gabriel!"
We responded:
"Thank you, Benjamin, for your kind words! We're thrilled to hear Gabe was able to assist you promptly and provide a great rate on your home insurance needs. Your recommendation means a lot to us."
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Katelynn Cammack

July 24, 2024

5  out of  5
rating by Katelynn Cammack
"Elwood and his team are great! Very personal and helpful on all insurances needed for vehicle or life."
We responded:
"Thank you, Katelynn, for your kind words! We're thrilled to hear that Elwood and the team have been helpful with your insurance needs. Your satisfaction is our top priority, and we appreciate your trust in us."
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Stephanie Wegerbauer

July 22, 2024

5  out of  5
rating by Stephanie Wegerbauer
"Love State Farm!! Missy and Elwood are always helpful and happy to serve!"
We responded:
"Stephanie, we really appreciate the review!"
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ISAIAH JAMES

June 6, 2024

5  out of  5
rating by ISAIAH JAMES
"Best prices around and Missy is always there to help! Highly recommended"
We responded:
"Thank you for the kind words, Isaiah! We're glad to hear that you've had a positive experience with Missy and found our prices competitive. We appreciate your recommendation!"
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B Simpson

April 30, 2024

5  out of  5
rating by B Simpson
"Missy was absolutely wonderful to work with. We had been with another insurance company for over 20 years that was steadily going downhill, and Missy helped us get our new coverage incredibly fast! She was kind and professional throughout the whole process. Thank you to Elwood Ervin and his great team, especially Missy."
We responded:
"Thank you for sharing your positive experience with Missy and our team. We are thrilled to hear that she provided you with excellent service. We appreciate your kind words and look forward to continuing to assist you."
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Brad Wilson

March 21, 2024

5  out of  5
rating by Brad Wilson
"Great agents, with awesome customer service skills. Wouldn’t get my insurance anywhere else."
We responded:
"Thank you for your kind words, Brad! We're thrilled to hear that you had a great experience with our team. "
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Chuck LeClair

March 12, 2024

5  out of  5
rating by Chuck LeClair
"As always top quality service. I've not had a single issue since coming to this office, all my questions were answered and my insurance needs were taken care of quickly. I had the pleasure of talking with Missy and she did an excellent job and was a pleasure to work with. Highly recommended!!!"
We responded:
"Thank you for the review. It is our pleasure to serve your insurance and financial service needs. Welcome to our agency. "
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Deb B

March 6, 2024

5  out of  5
rating by Deb B
"Everyone at the office is always wonderful and very helpful! Great customer service."
We responded:
"Thank you for your kind words, Deb! We strive to provide excellent customer service and are glad to hear you had a positive experience with us."
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rosanne owens

March 2, 2024

5  out of  5
rating by rosanne owens
"Elwood over at State Farm in Cookeville TN. Is great! He makes sure to get with you at least once a year to make sure you have the coverage you need, for auto, home and even life insurance! I had my roof re-shingled last year and everything went smooth. It took only 4 or 5 hours and it looked great. Someone even came out later that day to make sure it was completed right! Elwood is great to work with!! I have been with them for 12 years."
We responded:
"Thank you so much for taking the time to review my agency. I appreciate your trust in us. "
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Madison Roberts

February 13, 2024

5  out of  5
rating by Madison Roberts
"Missy is very helpful and super friendly."
We responded:
"Thank you for the review, Madison!"
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lindsey silvey

February 6, 2024

5  out of  5
rating by lindsey silvey
"The staff (Kristy and Missy) at Elwood’s office are also very friendly and help me every time I have to call with questions. They explain things in a way I can understand them. State Farm has always been great to me."
We responded:
"Thank you for your kind words, Lindsey! We're glad to hear that Kristy and Missy have been helpful. We appreciate your continued support."
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james canell

February 5, 2024

5  out of  5
rating by james canell
"State Farm has been our insurance Agency for over 20 years, they have never had no problems paying a claim or answering any questions we may have. They look for any reason to find cheaper ways to save us money, keep up the great work. Jimbob"
We responded:
"Thank you sir for your review. We appreciate you trusting us with your insurance. "