State Farm® Insurance Agent Elwood Ervin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jade Maracle
August 11, 2026
"Wonderful and so informative! Elwood was so kind helped me navigate my life insurance and what I currently have, and the office staff were so sweet!"
"Thanks so much for the amazing review, Jade! We really appreciate your support here in Cookeville. Just reach out anytime if you need us - we’re here for you. "
Brenda DiCesare
August 11, 2026
"Missy was informative and dhe was able to answer the questions that I had."
"Thank you so much for the 5 stars, Brenda! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
valerie nash
August 4, 2026
"Kristy was awesome"
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
layla and lillie
July 30, 2026
"Missy at StateFarm is always proactive and ready to help with whatever your needing. She takes time to look into saving you money. She fast and efficient love this agency"
"It is our pleasure to serve you. Thank you for the kind words. "
Spencer Evans
July 22, 2026
"Kristy was very helpful and took time to answer all my questions."
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Cookeville to know you had such a great experience with us. "
Kendrick Biles
July 17, 2026
"Missy was super helpful and wonderful! Made it a great and easy experience!"
"Kendrick, thank you so much for the kind words. It is our pleasure to serve your insurance needs. "
Marcia Donovan
July 15, 2026
"Kristy, Thanks for your help with cancelling the property insurance after sale and with details about car insurance."
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Cookeville to know you had such a great experience with us. "
Alyssa Beltz
July 13, 2026
"Missy had initially reached out to me to offer me an auto and home quote. We changed our minds and decided not to go with State Farm due to past issues with the company. She called again on 7/8 and I told her we were not interested. Now I get a text today 7/13 asking for a review. Please update your system to not harass people who have decided not to go with your company. Thanks!"
"Alyssa, certainly our intent is not to harass you. We have an active policy for you so we will take whatever action you choose regarding this active policy. Our goal is to take care of the customers' needs up until they change their minds regarding coverage. Hope this clarifies your question. Thank you for reaching out."
Brent Chaffin
July 13, 2026
"I was in North Carolina and a thief broke a truck window. That was on a Thursday. Patched it and came home. Elwood had a company in my driveway at 7:30 Monday morning. No questions asked."
"Thank you for the amazing review, Brent! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Briahna Smith
July 7, 2026
"Missy Shanks is a wonderful insurance agent. She helped us get started with State Farm for renters and auto insurance. Even after a busy holiday weekend, she was kind and extremely helpful!"
"Briahna, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Elwood Ervin’s Team—we are always here to help!"
Justin Matheney
June 30, 2026
"Kristy was a pleasure to speak with on the phone and sent me the requested information immediately."
"Thank you Justin for the kind words regarding your recent interaction with our office.Your 5 star review makes us very happy. Thanks again."
Doug Carr
June 29, 2026
"Missy is extremely helpful and always answers my questions. I truly enjoy working with her"
"Thank you Doug for the kind words. We appreciate your trust in the agency. It is our pleasure to serve you. "
Jeffrey Smith
June 23, 2026
"Elwood’s office, more specifically Missy are always a pleasure to deal with. They treat everyone with the utmost professionalism and handle all situations promptly and efficiently. Highly recommend their office!"
"Thank you Jeff for having trust in our agency! It is our pleasure to serve your family. Missy is an integral part of the team. "
Brian Mathis
June 18, 2026
"Kristy was awesome and very helpful! She dropped what she was doing to give me a quote on auto and home insurance."
"Thank you for the amazing review, Brian! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Madison Roberts
June 10, 2026
"Missy is very helpful and super friendly."
"Thank you for the review, Madison!"
Chris Norton
May 26, 2026
"Great staff and always putting their customer's needs first! Wouldn't use anyone else!"
"Chris, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Elwood Ervin’s Team! It is our pleasure to serve you and your family."
karin welsh
May 23, 2026
"This person is a pain in my but. Does not take unsubscribe seriously. Won’t stop emailing me no matter how many times I say to STOP!!!! I’m not interested in the company. DO YOURSELF A FAVOR AND DON’T ANSWER THEIR CALLS!!"
"Karin, I am sorry you had a bad experience. We take our do not call or solicit seriously. I have looked and we do not have a STOP response regarding our response to your inquiry. We have added your contact to our DO NOT Call list. Regards, Elwood"
Evelyn Conner
May 15, 2026
"Missy is such a good person at Elwood insurance. Every time i call her with a question she is very knowledgeable and takes care of my issue. I enjoy having my insurance with them"
"Thank you Evelyn for the kind review. The entire team takes great pleasure in serving our clientele!
"
laura munn
May 9, 2026
"Helpful and efficient!"
"Thank you so very much for the kind review! It is our pleasure to serve you.
"
Randy Hammontree
April 28, 2026
"From the initial call my experience has been great. Missy provided exemplary customer service, complimenting the excellent rates I received on my auto insurance. Additionally, when modifications needed to be made after the fact, these were handled wihtout a ripple - which is signifcantly different from prior experience with other insurers.
I highly recommend Elwood, Missy and the crew to anyone seeking affordable auto insurance and a surperb customer service experience."
"Randy, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Elwood Ervin’s Team—we are always here to help!"
Ron Goodwin
April 25, 2026
"Elwood was fantastic. I highly recommend him as an agent. Very professional. Interested in what's best for me and my family."
"Ron, I am honored that you chose my agency to serve your insurance and financial services needs. Thank you for your trust and just remember we are available when needed. Elwood"
Lori Nabors
April 21, 2026
"We love Elwood Ervin and all his staff! Missy is amazing and has been helping our family for years."
"Lori, thank you very much for the kind review. It is our pleasure serving your insurance needs. "
Sarah Finley
April 16, 2026
"Missy and Kristy have always been so helpful along with Elwood. I appreciate their customer service and willingness to answer questions. Our family has had our insurance with them for years."
"Thank you so much for the review. It is our pleasure to be your agency. "
Jamon Scott
April 8, 2026
"I've been with the Elwood Ervin Agency for over half my life and I wouldn't even consider going anywhere else for my insurance needs. Their rates are competitive and their service is top notch. Missy, Kristy, Gabe and the crew are the best! Highly recommended!"
"Thank you for the amazing review, Jamon! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We really appreciate your tenure and faith in our agency."
Kathy Coleman
April 6, 2026
"We had State Farm for years. We have a great driving record but our auto tripled in price without any explanation other than “Everybody’s went up”. In my opinion that answer is not a sufficient answer. If you have State Farm watch your statements carefully"
"Hello Kathy, We want to thank you for taking the time to give feedback about your recent experience. We completely understand your frustration and apologize for not promptly resolving your concerns. We appreciate your feedback and support and hope you'll consider coming back in the future. Sincerely, Elwood Ervin"