Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of kim patten

kim patten

August 27, 2024

5  out of  5
rating by kim patten
"He now handles all our insurance. He is very knowledgeable. Explained everything."
We responded:
"Thank you, Kim, for your kind words and trust in our services. We're delighted to hear that our agency's expertise and thorough explanations have met your expectations. We look forward to continuing to serve all your insurance needs."
Profile photo of Nick Edwards

Nick Edwards

August 22, 2024

5  out of  5
rating by Nick Edwards
"Gabriel Hopkins saved me hundreds of dollars when I switched my car insurance to State Farm. Also he is just a super nice guy (and very handsome)."
We responded:
"Thank you, Nick, for your kind words and positive review! We're thrilled to hear that Gabe was able to help you save on your car insurance. We appreciate your business and look forward to continuing to serve your insurance needs."
Profile photo of Benjamin E.

Benjamin E.

August 22, 2024

5  out of  5
rating by Benjamin E.
"I found myself in a position of needing home insurance immediately. Gabriel Hopkins was able to set me up with policy at a very good rate! I’m very pleased with his service. If you need insurance, go see Gabriel!"
We responded:
"Thank you, Benjamin, for your kind words! We're thrilled to hear Gabe was able to assist you promptly and provide a great rate on your home insurance needs. Your recommendation means a lot to us."
Profile photo of Katelynn Cammack

Katelynn Cammack

July 24, 2024

5  out of  5
rating by Katelynn Cammack
"Elwood and his team are great! Very personal and helpful on all insurances needed for vehicle or life."
We responded:
"Thank you, Katelynn, for your kind words! We're thrilled to hear that Elwood and the team have been helpful with your insurance needs. Your satisfaction is our top priority, and we appreciate your trust in us."
Profile photo of Stephanie Wegerbauer

Stephanie Wegerbauer

July 22, 2024

5  out of  5
rating by Stephanie Wegerbauer
"Love State Farm!! Missy and Elwood are always helpful and happy to serve!"
We responded:
"Stephanie, we really appreciate the review!"
Profile photo of ISAIAH JAMES

ISAIAH JAMES

June 6, 2024

5  out of  5
rating by ISAIAH JAMES
"Best prices around and Missy is always there to help! Highly recommended"
We responded:
"Thank you for the kind words, Isaiah! We're glad to hear that you've had a positive experience with Missy and found our prices competitive. We appreciate your recommendation!"
Profile photo of B Simpson

B Simpson

April 30, 2024

5  out of  5
rating by B Simpson
"Missy was absolutely wonderful to work with. We had been with another insurance company for over 20 years that was steadily going downhill, and Missy helped us get our new coverage incredibly fast! She was kind and professional throughout the whole process. Thank you to Elwood Ervin and his great team, especially Missy."
We responded:
"Thank you for sharing your positive experience with Missy and our team. We are thrilled to hear that she provided you with excellent service. We appreciate your kind words and look forward to continuing to assist you."
Profile photo of Brad Wilson

Brad Wilson

March 21, 2024

5  out of  5
rating by Brad Wilson
"Great agents, with awesome customer service skills. Wouldn’t get my insurance anywhere else."
We responded:
"Thank you for your kind words, Brad! We're thrilled to hear that you had a great experience with our team. "
Profile photo of Chuck LeClair

Chuck LeClair

March 12, 2024

5  out of  5
rating by Chuck LeClair
"As always top quality service. I've not had a single issue since coming to this office, all my questions were answered and my insurance needs were taken care of quickly. I had the pleasure of talking with Missy and she did an excellent job and was a pleasure to work with. Highly recommended!!!"
We responded:
"Thank you for the review. It is our pleasure to serve your insurance and financial service needs. Welcome to our agency. "
Profile photo of Deb B

Deb B

March 6, 2024

5  out of  5
rating by Deb B
"Everyone at the office is always wonderful and very helpful! Great customer service."
We responded:
"Thank you for your kind words, Deb! We strive to provide excellent customer service and are glad to hear you had a positive experience with us."
Profile photo of rosanne owens

rosanne owens

March 2, 2024

5  out of  5
rating by rosanne owens
"Elwood over at State Farm in Cookeville TN. Is great! He makes sure to get with you at least once a year to make sure you have the coverage you need, for auto, home and even life insurance! I had my roof re-shingled last year and everything went smooth. It took only 4 or 5 hours and it looked great. Someone even came out later that day to make sure it was completed right! Elwood is great to work with!! I have been with them for 12 years."
We responded:
"Thank you so much for taking the time to review my agency. I appreciate your trust in us. "
Profile photo of Madison Roberts

Madison Roberts

February 13, 2024

5  out of  5
rating by Madison Roberts
"Missy is very helpful and super friendly."
We responded:
"Thank you for the review, Madison!"
Profile photo of lindsey silvey

lindsey silvey

February 6, 2024

5  out of  5
rating by lindsey silvey
"The staff (Kristy and Missy) at Elwood’s office are also very friendly and help me every time I have to call with questions. They explain things in a way I can understand them. State Farm has always been great to me."
We responded:
"Thank you for your kind words, Lindsey! We're glad to hear that Kristy and Missy have been helpful. We appreciate your continued support."
Profile photo of james canell

james canell

February 5, 2024

5  out of  5
rating by james canell
"State Farm has been our insurance Agency for over 20 years, they have never had no problems paying a claim or answering any questions we may have. They look for any reason to find cheaper ways to save us money, keep up the great work. Jimbob"
We responded:
"Thank you sir for your review. We appreciate you trusting us with your insurance. "
Profile photo of Lani Christian

Lani Christian

February 4, 2024

5  out of  5
rating by Lani Christian
"The girls at the office are great and always help with any problem or question I may have."
We responded:
"Thank you for your kind words, Lani! We're glad to hear that our team has been helpful to you. We appreciate your support!"
Profile photo of Kaye Key

Kaye Key

February 3, 2024

5  out of  5
rating by Kaye Key
"Very helpful and Missy & Kristy always take good care of all our needs. Highly recommend!!! 🙌🏻"
We responded:
"Thank you Kaye for taking the time to give us a review. We appreciate you. "
Profile photo of Tony Nash

Tony Nash

February 1, 2024

5  out of  5
rating by Tony Nash
"Great customer service. I have been with them for 20+ years."
We responded:
"Thank you for your loyalty and kind words, Tony! We appreciate your continued trust in our agency and State Farm."
Profile photo of Rhoda Slager

Rhoda Slager

February 1, 2024

5  out of  5
rating by Rhoda Slager
"The Team of Elwood Ervin has been our insurance agent for the past 6 years, Since becoming a homeowner we bundled our insurance and found that they had the best rates for our needs. When we have had to process a claim the staff has always been very helpful and supportive and done so in a timely manner. We highly recommend for all your insurance needs!"
We responded:
"Thank you for your kind words, Rhoda! We're glad to hear that our team has been helpful and supportive with your homeowners insurance needs. We appreciate your recommendation!"
Profile photo of Evan Sedall

Evan Sedall

February 1, 2024

5  out of  5
rating by Evan Sedall
"Kristy was great and got everything done for me through email!"
We responded:
"Thank you so much Evan for the review. "
Profile photo of Tricia

Tricia

February 1, 2024

5  out of  5
rating by Tricia
"Kristy was so helpful this morning, even though the computers/internet(?) were challenging. Through the years with this office, I have always been able to get the information I needed and the guidance needed when I asked. Truly feels like community oriented, individual customer oriented service is the #1 goal, anything else is unacceptable."
We responded:
"Thank you so much for the review. It is our pleasure to serve you. "
Profile photo of Carrie Hampton

Carrie Hampton

February 1, 2024

5  out of  5
rating by Carrie Hampton
"Missy is always extremely helpful and friendly!"
We responded:
"Thank you so much Carrie! It is our pleasure to serve you. "
Profile photo of Ty Dutchess

Ty Dutchess

February 1, 2024

5  out of  5
rating by Ty Dutchess
"The absoulte best in Cookeville!!! Missy has helped us out so many times and has always delievered on her end. Friendliest and most diligent insurance agents. I wouldn’t go to any other place!"
We responded:
"Thank you Ty for taking the time to give a review. We appreciate you. "
Profile photo of Roger Key

Roger Key

February 1, 2024

5  out of  5
rating by Roger Key
"We’ve had our home and auto insurance with Elwood Ervin for years and Kristy and Missy are nice and always glad to help when we need assistance. To me service is more important than the price.we wouldn’t change even if they are cheaper insurance out there. State Farm is the best."
We responded:
"I have no words to say! Thank you. "
Profile photo of Neal Chaffin

Neal Chaffin

January 30, 2024

5  out of  5
rating by Neal Chaffin
"Very good"
We responded:
"Thank you, Neal! We appreciate your business. "
Profile photo of Cheryl Mcgennis

Cheryl Mcgennis

January 29, 2024

5  out of  5
rating by Cheryl Mcgennis
"Everyone was so friendly and inviting! Elwood was very knowledgeable and made sure we asked and got answers for all of our questions!"
We responded:
"Thank you, Cheryl! We're glad to hear that our agency provided excellent service and answered all your questions. We appreciate your kind words!"