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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tereasa Maeda

Tereasa Maeda

November 15, 2024

5  out of  5
rating by Tereasa Maeda
"Kristy was very proficient and prompt in assisting me with my insurance needs. She was very kind and took the extra time that was needed. I highly recommend her. Thank you Kristy!"
We responded:
"Thank you very much! We appreciate your trust in our agency. "
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Marin Coffman

November 7, 2024

5  out of  5
rating by Marin Coffman
"We are new to the area and needed insurance immediately. Kristi was wonderful to work with and took care of us! She made sure to cover all of our needs with excellent customer service and professionalism. Every team member was so friendly and welcoming. This is the best insurance team we have ever worked with! Everything was smooth and seamless. I can’t say enough about Elwood and his team for their excellent service. We will be life long customers!"
We responded:
"It is our pleasure to serve you and your family. Thank you for your trust in my agency. "
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Becky Rios Morrison

October 14, 2024

5  out of  5
rating by Becky Rios Morrison
"Thank goodness for small towns and the staff getting to know just about each client. I can say that stopping in with or without an appointment, I am ALWAYS greeted with a cheerful smile and kind words. I don't think I have ever waited more than 10 minutes while they wrapped up with another client. And even on the phone, I feel like I'm talking to a family member. Thank you STATE FARM!"
We responded:
"Thank you Becky"
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Liza Evanson-Peepers

October 4, 2024

5  out of  5
rating by Liza Evanson-Peepers
"Everyone is very friendly and helpful. Gabriel is very kind and patient. Excellent company!"
We responded:
"Thank you so much for the review. We appreciate your trust in our agency. "
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kim patten

August 27, 2024

5  out of  5
rating by kim patten
"He now handles all our insurance. He is very knowledgeable. Explained everything."
We responded:
"Thank you, Kim, for your kind words and trust in our services. We're delighted to hear that our agency's expertise and thorough explanations have met your expectations. We look forward to continuing to serve all your insurance needs."
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Nick Edwards

August 22, 2024

5  out of  5
rating by Nick Edwards
"Gabriel Hopkins saved me hundreds of dollars when I switched my car insurance to State Farm. Also he is just a super nice guy (and very handsome)."
We responded:
"Thank you, Nick, for your kind words and positive review! We're thrilled to hear that Gabe was able to help you save on your car insurance. We appreciate your business and look forward to continuing to serve your insurance needs."
Profile photo of Benjamin E.

Benjamin E.

August 22, 2024

5  out of  5
rating by Benjamin E.
"I found myself in a position of needing home insurance immediately. Gabriel Hopkins was able to set me up with policy at a very good rate! I’m very pleased with his service. If you need insurance, go see Gabriel!"
We responded:
"Thank you, Benjamin, for your kind words! We're thrilled to hear Gabe was able to assist you promptly and provide a great rate on your home insurance needs. Your recommendation means a lot to us."
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Katelynn Cammack

July 24, 2024

5  out of  5
rating by Katelynn Cammack
"Elwood and his team are great! Very personal and helpful on all insurances needed for vehicle or life."
We responded:
"Thank you, Katelynn, for your kind words! We're thrilled to hear that Elwood and the team have been helpful with your insurance needs. Your satisfaction is our top priority, and we appreciate your trust in us."
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Stephanie Wegerbauer

July 22, 2024

5  out of  5
rating by Stephanie Wegerbauer
"Love State Farm!! Missy and Elwood are always helpful and happy to serve!"
We responded:
"Stephanie, we really appreciate the review!"
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ISAIAH JAMES

June 6, 2024

5  out of  5
rating by ISAIAH JAMES
"Best prices around and Missy is always there to help! Highly recommended"
We responded:
"Thank you for the kind words, Isaiah! We're glad to hear that you've had a positive experience with Missy and found our prices competitive. We appreciate your recommendation!"
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B Simpson

April 30, 2024

5  out of  5
rating by B Simpson
"Missy was absolutely wonderful to work with. We had been with another insurance company for over 20 years that was steadily going downhill, and Missy helped us get our new coverage incredibly fast! She was kind and professional throughout the whole process. Thank you to Elwood Ervin and his great team, especially Missy."
We responded:
"Thank you for sharing your positive experience with Missy and our team. We are thrilled to hear that she provided you with excellent service. We appreciate your kind words and look forward to continuing to assist you."
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Brad Wilson

March 21, 2024

5  out of  5
rating by Brad Wilson
"Great agents, with awesome customer service skills. Wouldn’t get my insurance anywhere else."
We responded:
"Thank you for your kind words, Brad! We're thrilled to hear that you had a great experience with our team. "
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Chuck LeClair

March 12, 2024

5  out of  5
rating by Chuck LeClair
"As always top quality service. I've not had a single issue since coming to this office, all my questions were answered and my insurance needs were taken care of quickly. I had the pleasure of talking with Missy and she did an excellent job and was a pleasure to work with. Highly recommended!!!"
We responded:
"Thank you for the review. It is our pleasure to serve your insurance and financial service needs. Welcome to our agency. "
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Deb B

March 6, 2024

5  out of  5
rating by Deb B
"Everyone at the office is always wonderful and very helpful! Great customer service."
We responded:
"Thank you for your kind words, Deb! We strive to provide excellent customer service and are glad to hear you had a positive experience with us."
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rosanne owens

March 2, 2024

5  out of  5
rating by rosanne owens
"Elwood over at State Farm in Cookeville TN. Is great! He makes sure to get with you at least once a year to make sure you have the coverage you need, for auto, home and even life insurance! I had my roof re-shingled last year and everything went smooth. It took only 4 or 5 hours and it looked great. Someone even came out later that day to make sure it was completed right! Elwood is great to work with!! I have been with them for 12 years."
We responded:
"Thank you so much for taking the time to review my agency. I appreciate your trust in us. "
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Madison Roberts

February 13, 2024

5  out of  5
rating by Madison Roberts
"Missy is very helpful and super friendly."
We responded:
"Thank you for the review, Madison!"
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lindsey silvey

February 6, 2024

5  out of  5
rating by lindsey silvey
"The staff (Kristy and Missy) at Elwood’s office are also very friendly and help me every time I have to call with questions. They explain things in a way I can understand them. State Farm has always been great to me."
We responded:
"Thank you for your kind words, Lindsey! We're glad to hear that Kristy and Missy have been helpful. We appreciate your continued support."
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james canell

February 5, 2024

5  out of  5
rating by james canell
"State Farm has been our insurance Agency for over 20 years, they have never had no problems paying a claim or answering any questions we may have. They look for any reason to find cheaper ways to save us money, keep up the great work. Jimbob"
We responded:
"Thank you sir for your review. We appreciate you trusting us with your insurance. "
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Lani Christian

February 4, 2024

5  out of  5
rating by Lani Christian
"The girls at the office are great and always help with any problem or question I may have."
We responded:
"Thank you for your kind words, Lani! We're glad to hear that our team has been helpful to you. We appreciate your support!"
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Kaye Key

February 3, 2024

5  out of  5
rating by Kaye Key
"Very helpful and Missy & Kristy always take good care of all our needs. Highly recommend!!! 🙌🏻"
We responded:
"Thank you Kaye for taking the time to give us a review. We appreciate you. "
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Tony Nash

February 1, 2024

5  out of  5
rating by Tony Nash
"Great customer service. I have been with them for 20+ years."
We responded:
"Thank you for your loyalty and kind words, Tony! We appreciate your continued trust in our agency and State Farm."
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Rhoda Slager

February 1, 2024

5  out of  5
rating by Rhoda Slager
"The Team of Elwood Ervin has been our insurance agent for the past 6 years, Since becoming a homeowner we bundled our insurance and found that they had the best rates for our needs. When we have had to process a claim the staff has always been very helpful and supportive and done so in a timely manner. We highly recommend for all your insurance needs!"
We responded:
"Thank you for your kind words, Rhoda! We're glad to hear that our team has been helpful and supportive with your homeowners insurance needs. We appreciate your recommendation!"
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Evan Sedall

February 1, 2024

5  out of  5
rating by Evan Sedall
"Kristy was great and got everything done for me through email!"
We responded:
"Thank you so much Evan for the review. "
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Tricia

February 1, 2024

5  out of  5
rating by Tricia
"Kristy was so helpful this morning, even though the computers/internet(?) were challenging. Through the years with this office, I have always been able to get the information I needed and the guidance needed when I asked. Truly feels like community oriented, individual customer oriented service is the #1 goal, anything else is unacceptable."
We responded:
"Thank you so much for the review. It is our pleasure to serve you. "
Profile photo of Carrie Hampton

Carrie Hampton

February 1, 2024

5  out of  5
rating by Carrie Hampton
"Missy is always extremely helpful and friendly!"
We responded:
"Thank you so much Carrie! It is our pleasure to serve you. "