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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christy Moore

Christy Moore

March 28, 2025

5  out of  5
rating by Christy Moore
"I was with State Farm for over 10 years & the service was always exceptional. I recently joined my husband’s auto policy, but highly recommend this branch. Any time I ever needed anything or if I had a wreck and didn’t know how to navigate with my insurance, someone was able to walk me through every step every time. 10/10."
We responded:
"Christy, we really appreciate the kind words and being able to serve you for so long. You are always welcomed back! "
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Edwina Grande

March 22, 2025

5  out of  5
rating by Edwina Grande
"What a positive experience we had working with Missy at Elwood Ervin’s State Farm Insurance Company in Cookeville!! We recently moved here and just renewed our Home, Auto and Umbrella policies. It’s wonderful to have that peace of mind when working with professional and informative people and know they are looking out for our best interests!! Many Thanks!!! Edwina and Joe"
We responded:
"Thank you so much for taking the time to review your experience with my agency. It is our mission to take care of our clients. Thanks to you and Joe for trusting us with your business. "
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Zac Finley

March 21, 2025

5  out of  5
rating by Zac Finley
"Missy is a wonderful agent and always super helpful!!"
We responded:
"Zac, thank you so much for the review. We appreciate your trust in our agency. "
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Nikole Donath

March 20, 2025

5  out of  5
rating by Nikole Donath
"Missy is great. Always incredibly helpful!"
We responded:
"Thank you so much Nikole! Missy does a fantastic job taking care of our customers. We appreciate your trust in our agency. "
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Tereasa Maeda

March 14, 2025

5  out of  5
rating by Tereasa Maeda
"I can not express how much Kristy has helped out with our insurance needs. The promptness, kindness and knowledge she displayed through the process has been a great relief knowing all of our insurance needs are properly done. She has gone over and beyond to assure our needs were met and she has done this with a very kind personality. I would recommend anyone needing insurance for any situation, to give them a call. And I am especially grateful to our help from Kristy."
We responded:
"Thank you so much for the kind words! We appreciate your trust in our agency. Kristy takes pride in caring for her clients. "
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Blake Smith

March 13, 2025

5  out of  5
rating by Blake Smith
"Kristy has always been incredibly helpful with all my insurance needs."
We responded:
"Thank you Blake for taking the time to review your experience with the agency. Kristy provides fantastic service. We appreciate your trust in us. "
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Kelly Poston

March 8, 2025

5  out of  5
rating by Kelly Poston
"Missy is wonderful to work with. Her response is always timely and assistance with any questions or needs is unmatched. My best experience with insurance ever!"
We responded:
"Thank you so much for taking the time to recognize Missy. She finds great joy in taking care of our customers. We appreciate your trust in us."
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junior brown

March 6, 2025

5  out of  5
rating by junior brown
"Good experience. Friendly helpful"
We responded:
"Thank you Mr Brown for taking the time to review. We appreciate your trust in our agency. "
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Autumn Raines

March 6, 2025

5  out of  5
rating by Autumn Raines
"Missy helped me get the best rate I've ever had before. She was kind, quick and very helpful. I highly recommend giving her a call at State Farm"
We responded:
"Thank you Autumn for the kind words. Missy is one of the best, very dedicated to her clients. "
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Nick Davis

March 6, 2025

5  out of  5
rating by Nick Davis
"Called and worked with Missy Shanks while shopping for quotes. Missy responded very quickly with exact information requested. Knowledgeable, Attentive, Responsive and I am now a State Farm customer!"
We responded:
"Thank you Nick! Missy is the best at taking care of her clients. We appreciate your trust in our agency. "
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Dawn Nemelka

March 4, 2025

5  out of  5
rating by Dawn Nemelka
"Very responsive and great Custmer Service. Missy has been wonderful to work with over the years. Elwood has been as well."
We responded:
"Thank you so much Dawn for taking the time to give a review. Thank you for allowing us to take care of your family. "
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Shawn Henley

February 7, 2025

5  out of  5
rating by Shawn Henley
"Great people and great pricing"
We responded:
"Thank you so much For taking the time to review. We appreciate your trust in our agency. "
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Brandy Brinchett

February 3, 2025

5  out of  5
rating by Brandy Brinchett
"Kristy was amazing! I just moved here from FL and I needed to switch over my car insurance. Kristy was extremely kind & helpful. She thoroughly explained everything and was very patient with all my questions. If you need insurance - call or run to Kristy! Thank you again!"
We responded:
"Brandy, it is a pleasure to serve you for your insurance needs. I agree, Kristy is fantastic and we appreciate you taking the time to review your experience with my team. Elwood"
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John Whitehead

January 29, 2025

5  out of  5
rating by John Whitehead
"Great people, very helpful and knowledgeable"
We responded:
"Thank you John! It is a pleasure to serve you and Rene. "
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Tim Frazier

January 14, 2025

5  out of  5
rating by Tim Frazier
"Always have had a pleasant experience. Elwood is always polite and knowledgeable. He'll make honest recommendations, but has never pushed products for the sake of sales. Recommended."
We responded:
"It is my pleasure to serve as your agent. Thank you for taking the time to give us a review. "
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Marin Coffman

November 7, 2024

5  out of  5
rating by Marin Coffman
"We are new to the area and needed insurance immediately. Kristi was wonderful to work with and took care of us! She made sure to cover all of our needs with excellent customer service and professionalism. Every team member was so friendly and welcoming. This is the best insurance team we have ever worked with! Everything was smooth and seamless. I can’t say enough about Elwood and his team for their excellent service. We will be life long customers!"
We responded:
"It is our pleasure to serve you and your family. Thank you for your trust in my agency. "
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Becky Rios Morrison

October 14, 2024

5  out of  5
rating by Becky Rios Morrison
"Thank goodness for small towns and the staff getting to know just about each client. I can say that stopping in with or without an appointment, I am ALWAYS greeted with a cheerful smile and kind words. I don't think I have ever waited more than 10 minutes while they wrapped up with another client. And even on the phone, I feel like I'm talking to a family member. Thank you STATE FARM!"
We responded:
"Thank you Becky"
Profile photo of Liza Evanson-Peepers

Liza Evanson-Peepers

October 4, 2024

5  out of  5
rating by Liza Evanson-Peepers
"Everyone is very friendly and helpful. Gabriel is very kind and patient. Excellent company!"
We responded:
"Thank you so much for the review. We appreciate your trust in our agency. "
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kim patten

August 27, 2024

5  out of  5
rating by kim patten
"He now handles all our insurance. He is very knowledgeable. Explained everything."
We responded:
"Thank you, Kim, for your kind words and trust in our services. We're delighted to hear that our agency's expertise and thorough explanations have met your expectations. We look forward to continuing to serve all your insurance needs."
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Nick Edwards

August 22, 2024

5  out of  5
rating by Nick Edwards
"Gabriel Hopkins saved me hundreds of dollars when I switched my car insurance to State Farm. Also he is just a super nice guy (and very handsome)."
We responded:
"Thank you, Nick, for your kind words and positive review! We're thrilled to hear that Gabe was able to help you save on your car insurance. We appreciate your business and look forward to continuing to serve your insurance needs."
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Benjamin E.

August 22, 2024

5  out of  5
rating by Benjamin E.
"I found myself in a position of needing home insurance immediately. Gabriel Hopkins was able to set me up with policy at a very good rate! I’m very pleased with his service. If you need insurance, go see Gabriel!"
We responded:
"Thank you, Benjamin, for your kind words! We're thrilled to hear Gabe was able to assist you promptly and provide a great rate on your home insurance needs. Your recommendation means a lot to us."
Profile photo of Katelynn Cammack

Katelynn Cammack

July 24, 2024

5  out of  5
rating by Katelynn Cammack
"Elwood and his team are great! Very personal and helpful on all insurances needed for vehicle or life."
We responded:
"Thank you, Katelynn, for your kind words! We're thrilled to hear that Elwood and the team have been helpful with your insurance needs. Your satisfaction is our top priority, and we appreciate your trust in us."
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Stephanie Wegerbauer

July 22, 2024

5  out of  5
rating by Stephanie Wegerbauer
"Love State Farm!! Missy and Elwood are always helpful and happy to serve!"
We responded:
"Stephanie, we really appreciate the review!"
Profile photo of ISAIAH JAMES

ISAIAH JAMES

June 6, 2024

5  out of  5
rating by ISAIAH JAMES
"Best prices around and Missy is always there to help! Highly recommended"
We responded:
"Thank you for the kind words, Isaiah! We're glad to hear that you've had a positive experience with Missy and found our prices competitive. We appreciate your recommendation!"
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B Simpson

April 30, 2024

5  out of  5
rating by B Simpson
"Missy was absolutely wonderful to work with. We had been with another insurance company for over 20 years that was steadily going downhill, and Missy helped us get our new coverage incredibly fast! She was kind and professional throughout the whole process. Thank you to Elwood Ervin and his great team, especially Missy."
We responded:
"Thank you for sharing your positive experience with Missy and our team. We are thrilled to hear that she provided you with excellent service. We appreciate your kind words and look forward to continuing to assist you."